Family Bill/Group billing statement with one contract listed not going into proper workflow
Description
Hello!
This billing statement is a group/family statement. Only one contract is listed and this should hit my workflow with a note that states "family bill with only one contract listed". If contracts are group billing, I need at least two contracts on each statement and if there isn't - it should hit my workflow.
Microsoft 365 : 💬 A new [Microsoft Teams chat|https://teams.microsoft.com/l/chat/19%3Ae49f4f372fb5430f8f09cb17c888283a%40thread.v2/0?tenantId=b9730922-d564-4ee1-a3f8-494685ac940a] was started for this issue! ; Created: 4/17/25, 4:32 PM
I was able to locate the original note used and this is what is wanted. Holding on sending this ticket to Amy as I have another research ticket close to being sent to Amy as well.
Maggie Purdum
May 15, 2025 at 3:47 PM
Teresa approves of the desired user experience
I’m going to work with Devs to see if we still have information for the sticky note in the system.
Maggie Purdum
May 13, 2025 at 4:36 PM
Ticket specifications complete, pending review
Maggie Purdum
May 9, 2025 at 8:07 PM
Making a note on this ticket so that I don’t forget. I was able to replicate this issue in Test today by having a Family Bill Group where one policy is suspended. I will work on creating ticket specifications for this and continue to work with stakeholders.
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Hello!
This billing statement is a group/family statement. Only one contract is listed and this should hit my workflow with a note that states "family bill with only one contract listed".
If contracts are group billing, I need at least two contracts on each statement and if there isn't - it should hit my workflow.
Please let me know if you have any questions.
Thank you,
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Teresa Mansker | Document Processing Supervisor